Sleep Country Canada Mattresses FAQ
1. Why are today’s mattresses so thick? Will regular sheets fit a thick mattress?
1. Today’s advanced cushioning layers should fully conform to your body for complete support and maximum comfort. The combined height of the cushioning layers has to be thick enough to accommodate the curves of your body. To properly cover a thick mattress, you’ll need to buy deep-pocket fitted sheets.
2. My new mattress hides part of my headboard. What can I do?
You may be able to replace your current frame with a low-profile frame. If that’s not low enough — or if a low-profile frame isn’t compatible with the construction of your current frame — you may be able to purchase a low-profile box spring.
3. How do I know what mattress set is the right one for me?
Most people buy a new mattress set because they are unhappy with their existing set. Comfort levels are unique to each person, so the only one who can really answer this question is you. Tell us your needs and our sales associates will locate and demonstrate a model based on your criteria. Note that we offer a 60-night comfort guarantee to ensure satisfaction.
4. I heard that you need a hard mattress for bad backs. Is this true?
There is no guarantee a mattress will cure a backache. But if you choose the mattress set that’s right for you, comfort is bound to increase. The construction of a mattress is what allows for proper back support. Generally, the construction of the inner spring, as well as the upholstery layers, work together to conform to your body, which promotes healthy spinal alignment. You do not need to sleep on a ‘hard’ mattress. A supportive bed with some plushness can give you both support and comfort. The plusher surface can actually be quite beneficial. Aside from offering comfort, it helps to promote good circulation.
5. Does Sleep Country Canada have an exchange or refund policy?
We have a one-time comfort exchange policy that allows customers to exchange their new mattress set for a different comfort feel. Exchange must be made within 60 nights of delivery. Please note that comfort levels are not considered the manufacturer’s responsibility. If you have concerns about the comfort of your mattress, be sure to contact us within 60 nights of purchase.
6. How does Sleep Country Canada 60-night comfort guarantee work?
We employ a lot of expertise to ensure you have selected the right mattress set to start with. However, if you find you are uncomfortable after you receive your set, simply contact us and we’ll get the problem solved.
Note that we must limit the number of exchanges to one per mattress set purchased beginning with the original date of delivery. If in the exchange you choose a more expensive set, you will pay the difference. If you choose a less expensive model, we will refund the difference. This 60-night home trial applies to only the mattress and box spring. It does not include adjustable beds, headboard/ footboards or daybeds, and is subject to a $35.00 re-delivery charge.
Dirty, stained, damaged, or abused mattress sets will not be accepted for exchange. As well, labels must be intact on the mattress and box spring to allow for a comfort exchange.
7. The box spring of my new mattress set did not fit into my home. What can I do?
Mattresses offer some give for negotiating corners and low or narrow stairwells. But box springs have a wooden construction and will not bend. Purchasing split-box springs allows for better access into space-restricted dwellings. Split box springs vary by manufacturer so ask one of our sales associates for advice.
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